Shipping

A U S T R A L I A    S H I P P I N G

Items ordered and paid for will ship within 24-48 hours and you will receive an email notification with tracking information once shipment is fulfilled, unless otherwise mentioned. 

The shipment window begins once orders leave our facility. 

One of a kind fragrances can take up to 15 weekdays to be prepared. 

We will send tracking info for customers to know when your product arrives. We do not accept responsibility if a product says delivered by the postal service but the customer claims to not have a product.  This will have to be taken up between the customer and the postal service.  We will accept responsibility if we put in the wrong address from what was given to us or if the package is lost in the mail with proof from the postal service . 

*Atypical is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.

I N T E R N A T I O N A L  S H I P P I N G

For international orders, please send us an email before you place your order, with the product you are after & destination. 

Returns

If you have any problems with your order, contact us. Please keep in mind that the products you are buying are handcrafted and 100% natural so slight variations and separation of ingredients is natural. (Pun intended.) 

Damages: If you receive a damaged item, contact us immediately. We happily replace any damaged items reported within 48 hours of order delivery. 

R E F U N D S  +  E X C H A N G E S

Due to the nature of our botanics, we cannot accept returns. However,
we offer replacements or store credit should the product arrive damaged. 
If in doubt, get in touch. 

We strive for smiles and your satisfaction is our top priority. 

Please allow up to 10 days for refunds to be processed once we have received the product. If you haven’t received a refund after this time please contact us.

A L L E R G I E S + R E A C T I O N S

Please be sure to always know what ingredients you may be allergic to before using our products.  Always do a small patch skin test to see if you may have any reactions to our ingredients.  

Never use products in the eye area, internally, or on open wounds or irritated skin.
We strive to bring you joy with our brand - please let us know of any concerns, joys, comments, or suggestions.

Please reach out to us with any questions or concerns.

Thank you.